Sending a booking confirmation gives your guests instant peace of mind and sets a warm, welcoming tone before they even arrive. NightsBridge makes it easy to email a confirmation directly from your system - whether you need to send one off for a brand-new booking or resend details to a guest who misplaced their original email.
You can send a confirmation from two convenient places in your account: directly through your Booking Details on your calendar, or from the Booking & Payment Status page.
🎞️ Watch the video tutorial
Step-by-step:
If you are working directly in your calendar, this is the quickest way to send a confirmation:
Before you begin: Check your guest's email address
For NightsBridge to deliver the confirmation email, the guest's profile must have a valid email address saved in the system.
Missing an email address?
If an email address hasn't been added yet, the system will display a friendly alert. Simply add the guest's email address under their booking details, save, and send the confirmation through. (For step-by-step guidance, take a look at our tutorial on How to view or edit a guest's details)
Step 1: Open Guest Communications
Click on the relevant reservation on your Online Calendar to open the Booking Details.
Click on the Guest Communications button.
Step 2: Send the confirmation
Click on Email Booking Confirmation.
A confirmation message will appear on your screen letting you know your email has been sent successfully!
You can also send or resend confirmations directly from the Booking & Payment Status screen - ideal if you want to send a copy to yourself or your team at the same time:
Before you begin: Check your guest's email address
For NightsBridge to deliver the confirmation email, the guest's profile must have a valid email address saved in the system.
Missing an email address?
If an email address hasn't been added yet, the system will display a friendly alert. Simply add the guest's email address under their booking details, save, and send the confirmation through. (For step-by-step guidance, take a look at our tutorial on How to view or edit a guest's details)
While viewing the Booking & Payment Status page for the reservation, click on the Booking Details section to expand it.
Scroll down and click on the Resend Confirmation Email button.
- Choose your recipient(s) by selecting:
- The guest
- The property
- Both *(perfect if you’d like a copy for your own records)*
- Click Send.
A confirmation message will display on screen to confirm the email is on its way.
