Assigning/updating the booking status ensures that up-to-date information is available to those viewing the calendar. The booking status will dictate the colour of the booking on the Online Calendar.
This provides the booking status at a glance.
Booking colour and the associated status
| Colour | Status | Status Definition |
|---|---|---|
| Light Blue |
Waiting for Deposit |
No payment has been received as yet. This is the default booking status for bookings created on the Online Calendar. |
| Dark Blue |
Confirmed | Some payment (usually the deposit) has been received. The booking status will automatically change from 'Waiting for deposit' to 'Confirmed' when a payment is added. |
|
Pink |
Provisional | The booker still needs to confirm the booking enquiry. A pop-up reminder for a follow-up can be set for a specific date and time. |
| Purple |
Reserved with auto expire | The booker still needs to confirm the booking enquiry. Use this status to set a specific date and time for the booking to automatically cancel. This will free up the availability for another bookings to be accepted. |
|
Green |
Paid | The booking is paid in full. The booking status will automatically change to 'Paid' when full payment is captured and the outstanding balance is zero. |
| Red |
Outstanding account | There is an payment outstanding for the booking. |
| Light Grey |
Unavailable |
When adding a fictitious booking to block a rooms availability for specific dates this status can be applied. This booking status is not included when calculating occupancy. |
| Light Yellow |
Checked in |
Bookings for in-house guests |
| Pale Yellow |
Checked out |
The account is closed and the guest has checked out/departed. |
Changing a booking status
Open the booking
Select the booking to open the Booking Details
Click on the 'Status' drop-down menu to display the status options.
Change the status of the booking
- Select the required status from the available options.
- Click 'Save'.
You can now close the Booking Details.
Note the colour change on the Online Calendar
A booking set to 'Reserved with auto expire' will function as a provisional booking with the addition that it will automatically be cancelled after the set period. You will set the date and time for expiry.
Once the expiry date is reached, the booking will be cancelled automatically and the inventory will update accordingly.
Expired reservations will appear as cancelled on NightsBridge.
Note that bookings with charges (extras) cannot be set to this status.
This will be met with a pop-up notification.
Setting a booking to auto-expire
- Select 'Reserved with auto-expire' as the status.
- Set the 'Until' date - This is the date the booking will auto-expire (cancel).
- and time - This is the time that the booking will auto-expire (cancel).
- Click 'Save'
You can now close the Booking Details.
Note the colour change on the Online Calendar
