If the room type, dates and booking totals are changed for a booking on Agoda, Booking.com or Expedia, the NightsBridge will automatically be updated with the change the account is open and there are no extras on the booking.
For other types of changes Agoda, Booking.com or Expedia or all modifications on other extranets, booking changes made on the extranet need to be made by you in your NightsBridge calendar.
When a change has been made to a booking on an extranet, you will receive a modification email from NightsBridge. This email will show you what to do next to make sure your availability is up to date.
The booking modification has been automatically updated in your NightsBridge calendar for you
- The email notification will tell you that we have automatically updated your NightsBridge calendar with the change made on the extranet.
- You will be able to see the changes in your NightsBridge calendar.
You need to update the booking modification in your NightsBridge calendar
There are two scenarios where you will need to update the booking modification in your NightsBridge calendar yourself.
The type of change is not automated
- The email notification will tell you that you need to manually adjust your NightsBridge calendar.
- Check the booking in the extranet to see what has been changed.
- Modify the booking in your NightsBridge calendar so that your availability is accurate.
The change could not be done automatically because the account is closed or there is an extra on the booking
The email notification will tell you that we were not able to modify the booking in your calendar because the account is closed or there are extras on the booking.
- Check the booking in the extranet to see what has been changed.
- Re-open the account or remove the extras from the booking.
- Modify the booking in your NightsBridge calendar so that your availability is accurate.
