If the room type, dates booked or booking totals are changed for a bookings from Agoda, Booking.com or Expedia, NightsBridge will automatically be updated with the change, provided the account is open and there are no extras on the booking.
For any other changes to bookings from Agoda, Booking.com or Expedia, and all modifications on other booking channels with an extranet, booking changes made on the extranet must be updated, by you, on your NightsBridge calendar.
When a change has been made to a booking on an extranet, you will receive a modification email from NightsBridge. This email will show you what to do next to make sure your availability is correctly up-to-date.
The booking modification has been automatically updated in your NightsBridge calendar for you
- The email notification will tell you that we have automatically updated your NightsBridge calendar with the change made on the extranet.
- You will be able to see the changes in your NightsBridge calendar.
Please note, if you have manually moved the booking in the past to a different room type, the booking will automatically be moved back to the original unit booked for that room type if any modification happens for the booking.
This applies to Booking.com bookings.
You need to update the booking modification in your NightsBridge calendar
There are two scenarios where you will need to update the booking modification in your NightsBridge calendar yourself.
The type of change is not automated
- The email notification will tell you that you need to manually adjust your NightsBridge calendar.
- Check the booking in the extranet to see what has been changed.
- Modify the booking in your NightsBridge calendar so that your availability is accurate.
The change could not be done automatically because the account is closed or there is an extra on the booking
The email notification will tell you that we were not able to modify the booking in your calendar because the account is closed or there are extras on the booking.
- Check the booking in the extranet to see what has been changed.
- Re-open the account or remove the extras from the booking.
- Modify the booking in your NightsBridge calendar so that your availability is accurate.
