Managing extra charges—like meals, activities, or laundry services—should be clear and stress-free. Whether an extra service was added by mistake, changed by the guest, or needs to be cleared before cancelling a booking, removing an extra charge in NightsBridge takes just a few quick steps.
Here is a simple, step-by-step guide to removing an extra charge from a booking account.
Note: Bookings with extras cannot be cancelled.
Extras charged to a booking will always needs to be removed before the booking can be cancelled.
Open the Booking Details
Open the Booking Details and click on 'View Extras'.
Select the Extra you want to delete
Click on the extra you want to delete.
Delete the Extra
Add the reason and confirm
Adding a reason will help provide information should you need to do a security audit.
- Add the reason
- Click 'Confirm'
Note that the extra has been removed from the View Extras page.
