To maintain financial transparency, payment transactions on NightsBridge cannot be deleted. That said, the situation may arise where you would need to remove a payment from an account. This could be needed if a payment was captured by mistake or the amount captured was wrong and needs to be corrected.
Here we will look at how to:
- capture a negative payment to balance-off the original payment captured, and
- move these transactions to an unallocated account to remove them from the invoice.
1. Capturing a negative payment
Capturing a negative payment will balance out the incorrect payment originally captured while still having a record of the correction.
Navigate to the Account Info section of the booking
Click on the 'View Account' button within the Account panel.
The Account Summary will display.
Add a negative payment
In this example, we want to correct the payment of R12,000.00 and capture the correct payment received, which was R12,260.00.
Click on the 'Add Payment' button.
Complete the information
- confirm the date
- confirm the same payment type as the original payment type being corrected
- enter a '-' (minus sign - to indicate the payment as a negative) followed by the amount.
- add a reference for the payment correction.
- Click 'Save'
Confirm that the payment correct was captured on the Account Summary screen.
It will display below the Debit column to counter the original credit payment.
You will also note that the 'Payment' amount has adjust, along with the 'Outstanding' amount.
2. Moving transactions to an unallocated account
Moving both the payment and payment correction transactions to an unallocated account allows you to provide your guest with a cleaner invoice - without any unwanted transactions.
While still on the Account Summary screen, click on the original payment transaction.
A pop-up message will appear with options for the payment transaction.
Click on 'Move to unallocated account'
A confirmation message will appear.
Click 'Yes' to confirm.
Note that the original payment transaction is no longer visible on the Account Summary.
Repeat the steps to move the payment correction transaction to an unallocated account.
Once both transactions have been moved to an unallocated account.
The Account Summary no longer displays these transactions.
All transactions will remain affiliated to the respective client.
A list of client transactions is always available in the Transactions tab within a client profile.