A statement can be generated for each guest/client account. This will display a statement of transactions itemising all payments, invoices and credit notes applied to a guest/client account.
Statements can display all transactions or only outstanding transactions (as needed), and are available in CSV (MS Excel) and PDF formats.
Generating a statement
Open the account
Click on a booking.
Click 'View Account'.
The Account Summary will appear.
Open the statement
Click on the 'Statement' button.
Choose the type of statement
- Choose to either:
a) Show all transactions (this will display all transactions relating to the account), or
b) Show outstanding transactions (this will display all transactions with an outstanding payment). - Then click either 'Download Excel' or 'View PDF'.
- Select 'Show All Transactions' if your guest wants to confirm that the transactions they have on their side matches up with yours.
- Select 'Show Outstanding Transactions' if your guest only needs a breakdown of the transactions that should still be paid.
If all transactions are settled and you generate an outstanding statement, the last settled transaction will show.
Will you be dowloading the Excel version or the PDF version?
Please Note:
The Excel statement does not have a customisable template available.
Choose 'Open' or 'Save File' to open or download the statement.
The statement shows the selected transactions you ticked for the guest. In this example, the outstanding transactions will display.
When selecting 'View PDF'
The Guest Statement Preview will open.
You will have the following statement options:
- Download
Click 'Print'.
- Your connected printer will default as the destination for printing.
- Click 'Print'on the printer dialog box.
Click 'Download'.
The statement will either open automatically in a new tab (or window) or you may need to retrieve it from your downloads folder.
- this differs based on computer settings.
Below is an example of a statement downloaded as a PDF document.
Click 'Email'.
- A pop-up will appear with guests email address - this will only appear if already added to the client info.
If needed, add additional email addresses separated by commas. - Select the 'Send me a copy' tick-box if you would like to receive the statement as well.
- Click 'Send email'.
