An account can be closed without issuing a final (tax) invoice.
This can be used when complimentary (free) accommodation has been provided and payment will not be processed. Since there is no payment, a final invoice will not be generated.
Go to Accounts
Click on the booking to open the Booking Details.
- Click ' View Account'.
Click on 'Close Account'
Confirm your action
Click the 'Close Account' button to confirm.
Remember: closing an account should only be processed if a client will not be invoiced.
Note the status change
Note that the account status has updated.
- Click 'Save' on the 'Account Summary.
You will be returned to the Booking Details.
Bookings with a 'Closed' status cannot be cancelled.
If you want to cancel a booking, the status will need to be uninvoiced (open).