Sometimes you might need to make a manual adjustment to a guest's account, like writing off a tiny outstanding balance or correcting an internal record. Making these small adjustments keeps your books perfectly balanced.
Here is exactly how to issue a journal entry:
Step 1: Find your client
Simply click on 'Clients' at the top of your screen and select 'Client Search'
- Search for your specific guest,
- and once you spot their name in the results, click right on it.
Step 2: Add a new transaction
Look for the 'Transactions' tab and click on it.
Then, simply click the 'Add' button to start capturing your new entry.
Step 3: Capture the adjustment details
A little window will pop up where you can easily complete the specific fields for the transaction:
- Type: Choose 'Journal' from the handy drop-down list.
- Date: Select the correct date for the adjustment.
- Amount: Because you are usually writing an amount off or reducing a balance, remember to add a minus sign (-) to make it a negative amount.
- Reference: Add a helpful note or reference so you remember exactly why this adjustment was made.
Once you are happy, simply click 'Save'.
Step 4: View your updated account
You can easily view all of your updates under the 'Edit client' screen, where you will see your brand-new journal entry neatly added as a transaction.
