If you need to refund a guest, we recommend you use the same payment method as when the guest paid you.
If a guest paid you by EFT and you refund them by EFT, you need to update the guest's account manually to reflect the refund.
Refunds done through your payment gateway update automatically in the guest's account in NightsBridge.
Open the account
Click on the booking.
Click View Account.
In this example the deposit payment has been made and needs to be refunded.
- Total owing is R1,400.
- Payment made is R700.
- Outstanding balance is R700.
Add the refund
Click the Add Payment button.
- Enter the Date on you processed the refund.
- Choose the payment method used to pay the refund.
- Enter the Amount you refunded as a negative amount.
- Enter the payment Reference. Use a reference which which will make it clear that you refunded the guest or client for this booking, e.g. Refund.
- Click Save.
Confirm that the account is successfully refunded
- The negative payment will appear in the debit column as the payment refund.
- The balance outstanding will be the full booking total.
- Payments received will now be R0.00.
- Save.
