A refund may need to be captured if a guest has made an over-payment or if a deposit payment was made and a guest will no longer stay.
If you need to refund a guest, we recommend you use the same payment method as when the guest paid you. If a guest paid you by EFT and you refund them by EFT, you need to update the guest's account manually to reflect the refund.
Refunds done through a payment gateway update automatically in the guest's account on your calendar. There is no need to capture these refunds manually on NightsBridge.
Go to the Account panel on the Booking Details
Click on the booking to open the Booking Details.
Click on the 'View Account' button
Click on the 'View Account' button within the Account panel.
The Account Summary will display.
Add the refund
Click the 'Add Payment' button.
- Enter the date the refund was processed.
- Select the payment method that you will be using to refund.
- Enter a '-' (minus sign) to indicate a negative and then enter the amount refunded. e.g. -200.
- Enter the payment reference.
It's best if the reference provides a clear reason for the refunded. - Click 'Save'.
Confirm that the refund was captured
The refund will display in the debit column and the balance will adjust accordingly.
Be sure to click 'Save' on the Booking Details when making any changes.
Refunding payments for cancelled bookings
Refunds can still be captured on NightsBridge for cancelled bookings.
Use the Account ID to find the account
In order to access the account, you will need to search for the booking using the Account ID.
Click 'Accounts' and the 'Accounts' tab.
Enter the Account ID to call up the account summary screen. You can click here to find more information on searching for accounts.
Capturing the refund for a cancelled booking
Once you are on the account summary screen, you will be able to capture the refund.
If unsure please click here to return to the guidance.