Making guest check-in paperless and effortless saves you time at the front desk and helps your guests settle in without unnecessary admin. Whether you are sending registration links ahead of time or checking on submitted forms, you might have a few practical questions about how the process works behind the scenes.
Here are answers to the most frequently asked questions about using the online guest registration link for your property.
Will I get notified when a guest completes the registration form?
There is currently no automatic notification sent when a guest completes and submits their online form. We recommend taking a quick look under Guest Communications at the start of each morning to see which of your arrivals for the day have already submitted their registration details.
Can I fix a mistake if a guest enters incorrect details on their form?
Yes. If a guest makes an error while filling in their information, you can easily correct it in your system:
- Navigate to the Edit Client details section to update their profile directly.
- For a step-by-step walkthrough, take a look at our tutorial on 'How to view or edit the "made by" client details'.
Can I add extra details to the form, such as on-arrival notes?
You can record additional information by adding an extra attribute (Other) in the Client Details section of the booking. Because this information needs to be captured at the property itself upon arrival, it cannot be added by the guest prior to check-in.
Does the registration link capture details for children checking in?
Children are not listed separately on the registration form. The primary purpose of the registration form is to capture contact details for the adult guest responsible for the booking. If you ever need to get in touch with the party, the adult or parent is the primary contact.
Where is guest information stored once submitted?
Once your guest submits their online registration, their details automatically update the Client Details linked to the booking. You can review this information anytime in the Guest Communications section. For full instructions on reviewing submissions, see our tutorial on 'How to view a completed Online Guest Registration form'.
If you use a PMS (Property Management System) or Version 6 (the calendar that is installed on your computer) you will need to manually edit this information. This link cannot be sent if you use our BridgeConnect or BridgeSync connections for a PMS.
Can the registration form be sent to guests automatically?
Yes. NightsBridge can automatically email the registration link to your guests at 17:00 on the day before arrival. To set this up, take a look at our guide on 'How to email the online registration link automatically'.
Can I send the registration link to guests using WhatsApp?
Yes you can send the registration form link via WhatsApp. See our tutorial on 'How to send the online registration link'.
Can guests sign the form electronically?
The online registration form does not include an electronic signature field. All submitted guest information is securely saved directly in your system. If your property requires a signed physical document at check-in, you can easily generate and print a physical registration document for the guest to sign when they arrive. Take a look at our tutorial on 'How to download and print a guest registration form' for guidance.