An online guest check-out form is a convenient way to have a guest settle their bill and check out.
Instead of checking out and paying in person, the guest gets their the bill or pro forma invoice and can pay online.
Open the booking for the departing guest
Click on the booking to open the Booking Details.
A 'Check Out' button is available in two places
Click the 'Check Out' button on the 'Account' panel of the Booking Details.
Click 'View Account' on the 'Account info' screen.
Click the 'Check Out' button on the Account Summary.
Select how to send the Check Out link.
A pop-up will present two options:
This option will copy and hold the link on your computers clipboard.
You are then able to paste the link into your preferred communication method - email, text or instant message.
The clipboard is the software on your computer that temporarily stores information that you copied, for you to use it somewhere else.
This option will automatically send a payment link to the guest - provided that an email address is already saved in their client details.
Once clicked a confirmation message will display.
The guest will receive an email similar to the below:
The guest will complete the payment
Once the guest opens the link in the received email, they are able to select their preferred payment method to settle their outstanding account.
When choosing the credit card option, the card details provided will automatically be debited by PayBridge or your active payment gateway once they click 'Continue'.
You will receive an email notifying you of the successful transaction.
Without a payment gateway the credit card transaction will not be processed.
If you do not use a payment gateway, we recommend that you apply for PayBridge.
Please note:
Transactions for R 10.00 or less cannot be processed via the online check out link.
If a guest needs to process a payment for R 10.00 or less, a standard PayBridge link needs to be used.
For guidance on how to generate a PayBridge link, click here.
For a successful credit card transaction, the payment will automatically be entered on the booking account.
Once the account is settled, we recommend sending the guest the final (tax) invoice via email.
NightsBridge will always attempt a 3D-Secure transaction if this is supported by the credit card being charged.
The card holder will be required to enter an OTP (One Time Pin) or authorise the transaction on their banking app.
Please Note:
You are still required to get the guest to sign the Credit Card transaction slip as part of the check-out process.
A good time to do this is when the guest returns the room key before physically leaving the property.
When selecting EFT as a the payment option, the guest will be provided with your banking details.
The guest will need to deposit the payment via EFT and provide you with the proof of payment.