Sometimes you need to shuffle things around on your calendar. Maybe an in-house guest wants to extend their stay, or perhaps you want to surprise someone with a room upgrade. Whatever the reason, allocating a new room to a booking is simple. Here is a quick step-by-step guide to help you do it.
A quick note about channel bookings
First things first! If the booking came from a connected extranet or online channel, please make sure you change the room allocation directly on that channel before you make the change on NightsBridge. This is super important to prevent any frustrating mix-ups with your availability and commission.
Step 1: Check for close-outs
Before moving a guest, do a quick check on your calendar's Room Type View to make sure the room type you want to use doesn't have any Close Outs (restrictions) on those specific dates.
Step 2: Open the booking details
Simply click on the reservation on your calendar to open up the Booking Details window.
Step 3: Start the room change
Click the Change button. A helpful little 'Change Room' pop-up will appear, showing the guest's current room at the top.
Step 4: Pick the new room
Click the 'New Room' drop-down menu to see your available options. Pick the room you are moving the guest to.
Click Save.
Step 5: Double-check the rates
The system will automatically default to the rates from the original room, and a quick alert will display. Just click Proceed to check the rate details.
If the price stays the same: If you are keeping the original rate, simply click Save to lock it in.
If you are charging a new rate: You can easily replace the numbers with your new manual rates. Don't forget, you can use the handy Fill to the right tick-box to quickly apply the same rate to every night, or untick it to manually enter a different daily rate if needed. If you have moved the guest to a new room type, you can also use the handy 'Refresh' button to pull rates in from your Setup. Once you are happy with the numbers, click Save.
If you’d like a little extra guidance on this, we have a helpful tutorial called 'How to change the rates of an existing booking' to point you in the right direction!
Once you are done, you will be taken back to the booking details, and you will spot the booking sitting happily in its newly allocated room on your calendar!
Finally, click the Save button at the bottom of the Booking Details window to lock everything in, and you can close the window.
