Getting a double booking - where two different guests accidentally book the exact same room for overlapping dates - is enough to make anyone's heart race. But don't worry! If this ever happens, we are here to help you resolve it smoothly.
How will I know if I have a double booking?
You won't have to guess or constantly check your calendar. If a double booking occurs, we will immediately send you an email alert.
Along with the email, a handy pop-up message will appear the next time you open your system.
What to do if it happens to you:
If you get that alert, take a deep breath. Here are a few easy ways to solve it:
Check for another room:
Do you have a different room available that you could offer the guest? You can easily suggest they change their booking to the available room, and discuss any difference in costs.
Use your community:
If your property is completely full, you can use the 'Concierge' feature to quickly search for alternative accommodation at nearby properties.
Getting the booking cancelled:
If the guest booked through an online channel or extranet, they will need to cancel the booking directly on that specific platform.
A quick tip on commission:
If a guest needs to cancel their channel booking because of a double booking, and you agree to waive the cancellation fees, the channel will not charge you any commission for it!
- Use Concierge on your Owner's Login to find alternative accommodation for the guest.
- Do you have any properties near by that can accept your guest?
- Suggest the guest changes their booking to an available room and the different costs.
And remember, if you are ever faced with a double booking and feel stuck trying to find alternative accommodation, you never have to figure it out alone. We are always just a phone call, WhatsApp, or email away to help you find the best solution for your guest!