Sometimes a large group or family will book several rooms together, but at the last minute, someone has to drop out! You do not need to cancel the entire reservation just to remove one room. You can easily cancel a single room while keeping the rest of the group's booking perfectly intact.
Here is exactly how to do it:
Step 1: Open the Booking Details
Simply click on the specific room that needs to be cancelled right on your calendar. This will instantly open up the Booking Details window for that exact room.
Step 2: Cancel the room
Look for the 'Cancel' button on the screen and click it.
A quick tip: just double-check that you are cancelling the correct room before you click!
Step 3: Confirm and add your reason
A pop-up message will ask you to confirm your action. Ssimply click 'Yes'.
It will then ask you to quickly type in a reason for the cancellation, after which you can click 'Confirm'.
It will then ask you to quickly type in a reason for the cancellation, after which you can click 'Confirm'.
What happens next?
Your calendar will automatically update, and that specific cancelled room will no longer display, freeing it up for someone else to book!
