If a guest with an existing booking decides they would like to switch up their meal plan—perhaps upgrading from bed and breakfast to half board—you can easily update this in your system. Before you make any changes, though, you will need to take a quick look at where the booking originally came from.
Step 1: Check where the booking was made
First, find out if the reservation was booked directly with you or if it came through an online booking channel (like Booking.com or Expedia).
Was the reservation was booked directly with you or through an online booking channel (like Booking.com or Expedia).
Please always make sure the change is made directly on the booking channel before updating NightsBridge. Because online channels charge commission based on the booked rate, any changes must be requested by the guest through the original channel they used. This ensures your rates and commission stay 100% accurate! Once the channel processes the update, they will notify NightsBridge, and we’ll pop an email straight into your inbox so you can update your calendar accordingly.
Since direct bookings are completely commission-free, you can easily change the meal plan yourself directly in NightsBridge! Here is exactly how to do it.
Step 2: Open the Booking Details
Find the reservation on your calendar and open up the Booking Details page.
Step 3: Change the Meal Plan
- Look for the 'Rates' drop-down menu in the room details and click on it.
- Select the new meal plan from the list.
Click on the 'Save' button on the booking details.
Step 4: Refresh the rates
As soon as you click save, a pop-up confirmation message will ask if you want to refresh the rates.
Will the original booking rates apply to the new meal plan?
Click 'Yes' if the rates should stay the same as the booked meal plan.
Click 'No' on the pop-up message. You need to update the daily rates and the Booking Total according to the new meal plan. Click here for a handy tutorial to guide you how to change the rates.
Once you have made sure the rates are correct, click 'Save' on the View Rates window.
A quick heads-up: If you ever select a meal plan that you have recently deleted from your property setup, the refresh rates button might return a rate of 0.00. If that happens, don't worry! You can easily type in the correct daily rate manually.
Step 5: Lock in your changes
Once the rates are correct and you're happy, click 'Save' at the bottom of the Booking Details window. You will see a confirmation message, and then you can safely close the Booking Details.
Step 6: Keep your guest in the loop
Now that the changes are saved, it is always a great idea to send your guest an updated booking confirmation. This gives them complete peace of mind that their request has been handled and ensures everyone is on the same page regarding the final price.