A guest may want to change their meal plan.
For bookings from extranets or channels, which accommodate multiple meal plans, the booking must be changed with the extranet before the change is made on NightsBridge. This prevents problems with commission. For direct bookings, you can change this as needed.
Have you received a booking modification email from NightsBridge telling you about a change to the booking?
Change the meal plan in NightsBridge
Open the booking
Choose the meal plan
- Click on the 'Rates' drop-down to display the available options.
- Select the new meal plan by clicking on it.
Save the change to the meal plan
Confirm the change
A confirmation pop-up will appear asking if you want to update the rates.
- Select 'No' to access the rates for the booking.
Refresh rates
The rates of the previous meal plan will display.
- Click to 'Refresh' to update the rates to those associated with the new meal plan.
You will be asked to confirm that you want to refresh the rates.
- Click 'Yes' to refresh the rates.
Save your changes
Notice that the rates have now updated to the set rates associated to the meal plan.
- Click 'Save'.
Was the booking made directly on your own website?
Change the meal plan in NightsBridge
Open the booking
Choose the meal plan
- Click on the 'Rates' drop-down to display the available options.
- Select the new meal plan by clicking on it.
Save the change to the meal plan
Confirm the change
A confirmation pop-up will appear asking if you want to update the rates.
- Select 'No' to access the rates for the booking.
Refresh rates
The rates of the previous meal plan will display.
- Click to 'Refresh' to update the rates to those associated with the new meal plan.
You will be asked to confirm that you want to refresh the rates.
- Click 'Yes' to refresh the rates.
Save your changes
Notice that the rates have now updated to the set rates associated to the meal plan.
- Click 'Save'.
Please look at our tutorials on how the connections with specific extranets or channels work should you need more information on whether you or the guest can change the meal plan on the extranet or channel or not.
Can the meal plan be changed on the extranet or channel?
Make sure the booking is changed on the extranet or channel before updating the meal plan on NightsBridge
Contact the guest and request that they change the meal plan for the booking directly with the extranet or channel.
Change the meal plan in NightsBridge
Open the booking
Choose the meal plan
- Click on the 'Rates' drop-down to display the available options.
- Select the new meal plan by clicking on it.
Save the change to the meal plan
Confirm the change
A confirmation pop-up will appear asking if you want to update the rates.
- Select 'No' to access the rates for the booking.
Refresh rates
The rates of the previous meal plan will display.
- Click to 'Refresh' to update the rates to those associated with the new meal plan.
You will be asked to confirm that you want to refresh the rates.
- Click 'Yes' to refresh the rates.
Save your changes
Notice that the rates have now updated to the set rates associated to the meal plan.
- Click 'Save'.
Change the meal plan in NightsBridge
Open the booking
Choose the meal plan
- Click on the 'Rates' drop-down to display the available options.
- Select the new meal plan by clicking on it.
Save the change to the meal plan
Confirm the change
A confirmation pop-up will appear asking if you want to update the rates.
- Select 'No' to access the rates for the booking.
Refresh rates
The rates of the previous meal plan will display.
- Click to 'Refresh' to update the rates to those associated with the new meal plan.
You will be asked to confirm that you want to refresh the rates.
- Click 'Yes' to refresh the rates.
Save your changes
Notice that the rates have now updated to the set rates associated to the meal plan.
- Click 'Save'.
