On NightsBridge, booking-specific information is presented within the Booking Details of each booking. This would be where you view and manage booking specifics such as the arrival and departure dates, guest information and communication, payment information and guest billing.
The Booking Details is divided into three sections.
This article is the 3rd and last article providing an overview of the Booking Details.
- Part 1: Booking Details: Guest Details Overview
- Part 2: Booking Details: Booking Notes Overview
- Part 3: Booking Details: Account Overview
| 1. Guest Details | 2. Booking Notes | 3. Account |
|---|---|---|
|
Providing booking dates, room, rate and occupancy information, as well as guest details, their extras and communication. |
Providing the booking status, booker (Made by) details and external booking reference. This will also display the booking source, applicable commission and the booking notes covering payment and other specific information. |
Providing actionable access to booking and guest billing, as well as the payment status and booking history. |
Account
Here is a run-through of the information on the third panel - Account.
Each collapsible section provides more information on a topic.
The 'View Account' button opens the Account Summary. Here you are able to close accounts, issue invoices and process payments and more.
The 'View Rates' button lets you manage everything rate-related. Here you can amend the rates for a specific booking without changing any system rates.
You can change the rate sheet in use or manually amend the rates for each day as needed.
The 'Check Out' button offers the option to:
- copies the Checkout Link - once shared, guests can view and complete any outstanding payments
- automatically emails the Checkout Link to the guest
The section provides the totals for the Main Account of the booking.
The Deposit field provides the deposit required based on the deposit policy applied to the rates for the booking.
- Click on the 'Calculate Deposit' button to calculate the deposit based on the applied policy.
- To override the deposit policy applied, click within the field to manually enter an amount as the deposit for this booking.
Clicking the 'View Payment Status & Booking History' button will open the payment-related information in a new window.
It will provide any online payment transaction information related to the booking along with other payment related actions.
The following will display:
- the date and time the booking entered the NightsBridge system
- the booking type - how the booking was made
Booking types include:- Calendar - bookings manually added to your NightsBridge Calendar
- NightsBridge - bookings made online via your NightsBridge Booking Engine or connected booking channels.
How-tos for FAQs
Here are step-by-step guides on how to complete specific actions within the Account panel/tab of the Booking Details.
How do I...
- add a payment to a booking
- add a voucher reference to an invoice
- generate a pro forma as a PDF
- generate a final invoice as a PDF
- capture a refund
- remove an incorrect payment from an account
- generate a statement for a guest
- move a line item to a new account for the same client
- move a booking to a different clients account
- move a booking to a different account for the same client
- close an account?
- reopen a closed account
- move a payment to a different invoice
- change the rates on a booking
- send an online check-out link
- manually change the deposit amount on the booking details
- access the Booking and Payments Status page of a booking