Payments for Hotelzon bookings can be managed either through PayBridge or on a bill-back basis.
PayBridge
There are three different scenarios when the payments are handled through PayBridge, our credit card gateway:
The guest's credit card is swiped automatically at the time of booking and it is accepted
- The money will be taken from the card.
- NightsBridge will deduct 15% to pay Hotelzon as commission.
- We will pay the balance to you according to your deposit policy, less bank charges.
The guest's credit card is swiped automatically at the time of booking and it is declined
- You will need to take payment from the guest directly.
- We will invoice you R200 for each booking with a failed payment at the end of the month on your NightsBridge invoice. This is to recover our GDS fees.
The guest's credit card is not swiped at the time of booking
- You will need to take payment from the guest directly.
- We will invoice you R200 for each booking at the end of the month on your NightsBridge invoice. This is to recover our GDS fees.
Bill-back
If you have a bill-back agreement with some of the agents via a special code (e.g. (RNT- Rennies, RAVE- Travel with Flair) your normal bill-back process will apply:
- Find the agent's contact details in the booking notes.
- Contact the agent to find out the email address you need to use.
- Send the invoice directly to the agent for payment at the time of booking, making sure:
- The invoice is in a PDF format, not Word or Excel.
- The PDF document includes the vouchers and slips in the same document.
- Your voucher number is on the invoice
- Each email has only one attachment
- We will invoice you R200 for each booking at the end of the month. This is to recover our GDS fees.