There are a number of errors which can occur when the Account Export tool validates a batch of invoices or when a batch is exported to Xero. You need to resolve these issues before you can complete the export.
This error appears when there are a batch has been validated for exports and there are missing General Ledger (GL) or stock codes.
How to resolve this error
- See which of the Stock or GL codes Items are listed in the error message. In this example, there is a problem with the Cleaning Fee.
- Add the missing GL or Stock code in your NightsBridge Setup. Please look at our article on How do I map stock to an Accounting system if you need more information for doing that.
- Validate the batch again.
This error appears after the validation is completed and you have exported the batch into Xero and there is no stock code set up for a specific extra on the invoice.
How to resolve this error
- See in the error message which item is missing a GL account or stock code in Xero. In this example, "Chicken Biryani" is causing the error.
- Add the missing account or stock code into Xero. Please contact Xero directly if you need help doing this.
This error occurs if you've added Account Codes into NightsBridge which do not exist on Xero, or have subsequently been removed/changed.
How to resolve this error
- See in the error message which item is causing the error. In this example, "Accommodation" is causing the error.
- Check the item in NightsBridge and make sure you've updated the Account Code with the correct/new one.
This error can happen when the connection between NightsBridge and Xero has been removed.
How to resolve this error
Link NightsBridge and Xero again. Please look at our article on how to link NightsBridge and Xero if you need information on how to do that.
This error occurs if you've manually removed the customer on Xero.
How to resolve this error
Create this customer back on Xero and remap the client. Please look at our article on how to map clients on NightsBridge to customer accounts on Xero.