Before you generate a batch, the Account Export tool needs to do a Validation check.
Validations errors would occur when there are missing stock codes, General Legder (GL) accounts and/or missing items either on NightsBridge or Xero.
Other errors might also occur when trying to export a batch to Xero or trying to access the Account Export Tool.
General Ledger and/or stock code missing error
This error will appear when there are missing General Legder (GL) or stock codes after validating batch for export.
- Note down all the Stock or GL codes Items listed.
- Go to setup and add the missing GL or Stock code.
- Re-validate batch after errors have been corrected.
Please refer to the tutorial on How do I map stock to an Accounting system.
Missing stock item code on Xero error
This error will appear after the validation is completed and you have exported the batch into Xero.
This will happen when there is no stock code or stock set up for the extra that is present on the invoice, as the item has no were for it to match on Xero. This will need to be correct in order for the batch to be successfully export.
If you are not sure how to add GL account or stock codes/item into Xero they will need to be contact directly for assistance.
Missing Account Code on Xero.
This error occurs if you've added Account Codes into NightsBridge that does not exist on Xero, or have subsequently been removed/changed.
- Check the items in question on NightsBridge and make sure you've updated the Account Code with the correct/new one before you can export this transaction.
Removed as connected app
This can happen when the connection between NightsBridge and Xeo has been removed, so you are no longer able to export your invoices.
- Reconnect which would in able you to integrate to Xero again. Please refer to the tutorial on How to link NightsBridge and Xero.
Mapped client removed on Xero
This error occurs if you've manually removed the customer on Xero.
- Create this customer back on Xero and remap the client. Please refer to the tutorial on How to map client on NightsBridge to customer accounts on Xero.
Mapped client removed on account export tool
This error occurs if you've manually removed client mapping ID on the account export tool.
- Remap the client with Xero to export invoices/credit notes successfully. Please refer to the tutorial on How to map client on NightsBridge to customer accounts on Xero.
Account Export Tool not opening
- This can happen when there has not been any invoices/credit notes export for a long time. The connection between NightsBridge and Xero then breaks.
- You will need to remove NightsBridge as a connected app on Xero. Please use the tutorial on how Update, disconnect or review connected apps. if you need more information on how to do that.
- Once NightsBridge has been removed as a connected on Xero, please contact us and one of technical consultants will help you.
Invoice # must be unique
- This happens when an invoice number already exists in Xero that matches the invoice number on NightsBridge.
For example a manual invoice was done on Xero NB INV-459 and invoice 459 on NightsBridge (When an invoice is exported from NightsBridge we add an NB in front) so when you try to export that invoice from NightsBridge to Xero it errors due to that invoice number already being there which the account export tool has pickup and is not able to export.
- To correct this you will need to open the account on NightsBridge and generate a new invoice or remove that invoice from the export batch.