PayBridge swipes the lodged card for the original booking amount only. If a Club Travel Corporate booking is modified in a way that impacts the booking total, PayBridge still swipes the the original booking amount.
The way in which the booking is amended depends on whether the guest has checked in or not and if the change is going to result in a partial refund or additional payment.
The agent or the guest will let you know that there is a change to their booking.
What change is needed?
Has the guest checked in yet?
- Club Travel Corporate needs to make a new booking for the additional night(s).
- If Club Travel Corporate cannot make a new booking for you, then you need to amend the booking on your calendar and invoice Club Travel Corporate for the additional night(s). NightsBridge cannot swipe Club's card for the additional night(s) on the original booking.
- Club Travel Corporate needs to cancel the booking.
- Club Travel Corporate will then need to make a new booking and issue a voucher covering the new period.
Has the guest checked in?
- PayBridge will pay the original amount.
- You will need to do a partial refund back to Club Travel Corporate.
- Club Travel Corporate needs to cancel the booking.
- Club Travel Corporate will then need to make a new booking and issue a voucher covering the new period.
Has the guest checked in yet?
- Property can invoice Club Travel Corporate directly for the allowances.
- Please look at our article on Club Travel Corporate Payments if you need more information on this.
- Club Travel Corporate needs to cancel the booking.
- Club Travel Corporate will then need to make a new booking and issue a voucher.