If a guest chooses to send you a message in Guest Chat's WhatsApp option, you need to respond within 24 hours.
How is the guest using Guest Chat?
- WhatsApp Business works with conversation windows that last 24 hours when a guest or a business initiates a chat.
- As guests initiate chats in Guest Chat, please make sure you respond to their messages within 24 hours before the conversation window closes.
- If you do not manage to respond to your guest within 24 hours of a message being received, a new chat will need to be started.
- There are no restrictions in WebChat for how long the chat stays active.