The guests can start a chat with you in Guest Chat and decide if they want to communicate via WhatsApp or WebChat. You can then reply to the message. As a property, you cannot initiate a chat.
Guest receives a Chat with us email
A guest will receive an email with a link to Chat with us:
- Automatically for online bookings
- Manually by you for direct bookings
The guest clicks on the Chat with us link.
Guest decides how they want to chat to you
- A greeting and booking details show.
- The guest clicks on the right arrow to choose between WhatsApp or Web Chat.
How does guest want to chat?
WhatsApp needs to know which country the guest is based in. The same number may be used in two different countries so WhatsApp needs the country code to distinguish between numbers.
Did the guest include a country code when they added their contact number at time of booking?
Click to Continue to Chat.
- The chat screen will open and show the NightsBridge logo.
- The guest can start a new chat to you as they would normally using Whatsapp on a computer.
- The chat screen will open.
- The guest can start a new chat to you as they would normally using Whatsapp on a mobile device.
The guest will see this message and:
- Choose their country.
- Add their contact number.
- Click on Add & Open WhatsApp.
Click to Continue to Chat.
- The chat screen will open and show the NightsBridge logo.
- The guest can start a new chat to you as they would normally using Whatsapp on a computer.
- The chat screen will open.
- The guest can start a new chat to you as they would normally using Whatsapp on a mobile device.
The chat screen will open.
- The guest can type their message to you.
- The guest will click to Send the message.
The chat screen will open.
- The guest can type their message to you.
- The guest will click to Send the message.
