There are a few reasons why you may not have received a pay out for a booking/s from NightsBridge.
Pay out frequency
The default pay out setting is 2 working days after an online transaction takes place. Here is how you can check what your pay out frequency is:
Automated service deduction fee
You have opted in for us to deduct your NightsBridge invoice from your incoming transactions.
Contact us if you wish to change this and rather pay us by setting by a stop order with your bank or pay via EFT.
Your NightsBridge account is in arrears
You have an outstanding invoice due for payment. We may hold back funds as part of the NightsBridge Pay terms of use and use them to pay the outstanding amount.
Pending chargeback
There a pending chargeback that needs to be paid back to us. We may hold back the funds of incoming transaction to pay the amount for the chargeback.
Booking has been cancelled
The booking was cancelled on the booking channel. We send you an email to find out what we should do with the funds. We place the payment on hold until we hear back from you.
Payment status is on hold
The payment is placed on hold due to a high value amount or when the bank requires the cardholder to authorise the transaction. We send an email to request authorisation documents. Please check your email to find correspondence.