The Deposit policy that you have set up in NightsBridge will apply to your bookings from LekkeSlaap.
Your Cancellation Policy needs to be set up on LekkeSlaap directly.
Deposit policy
- The Deposit policy settings from your NightsBridge Setup will automatically pull through to LekkeSlaap when your link is activated and applied to bookings.
- Our article on how to set up your deposit policy can give you more information if you need it.
- Changes made to your Deposit Policy rules in your NightsBridge Setup will update instantly.
Cancellation policy
- LekkeSlaap does not use your NightsBridge cancellation policy.
- You can choose from one of their cancellation policies or replicate your NightsBridge cancellation policy on LekkeSlaap using the Custom Policy Builder option.
- Using one of LekkeSlaap's policies improves your property's ranking on the site and increases your exposure for more bookings.
- When setting up your property's listing page, LekkeSlaap will ask you to choose a cancellation policy. The cancellation options are included as a menu item on your LekkeSlaap client login.
- Please contact LekkeSlaap if you would like to change or update your cancellation policy. Here are the contact options on their website: https://www.lekkeslaap.co.za/contact
Guest cancellations
- The guest can submit their cancellation directly on LekkkeSlaap, or they can email the agent directly.
- LekkeSlaap notifies the property of the cancellation, and follows their cancellation policy.
- If a guest cancels directly with the property, notify LekkeSlaap of the details and they will respond to the guest.
- LekkeSlaap does not earn commission on cancellations where there is 100% refund.
- Commission is calculated on the cancellation fee taken by the property.
- For example, 50% cancellation fee means LekkeSlaap takes their commission based on the amount held back which is 50% and not the booking total.