When a guest tries to make a same day booking and you do not allow same day bookings, the NightsBridge booking form will automatically switch to the next days that are available.
Guests can send you a booking enquiry from NightsBridge to see if you will make an exception and accept a same day booking.
How a guest makes a booking enquiry
- When a guest tries to make a same day booking and you do not allow same day bookings a banner appears at the bottom of the availability screen.
- The Guest will click on Send Enquiry
- The enquiry form opens.
- The guest needs to input their name, email address, phone number and a message.
How you will know that you have a booking enquiry
An email is sent to your property with the booking enquiry information.
A SMS is sent to your property with the booking enquiry information.
How you view a booking enquiry
Click Booking Engine
Under Web Content, click Booking Engine.
Click Enquiries
The page will open with the Online Booking tab selected.
- Click on the Enquiries tab.
- Your enquiries will be listed in order of most-to-least recent.
Decide if you want to accept the booking or offer alternative dates
You can then choose what to do and let the guest know whether you want to accommodate the request, put the guest on a waiting list or offer them alternative dates.
Manually capture the booking if you can accommodate the guest
See our article on how to make a booking directly to your calendar if you need help