When a guest attempts to make a booking and your property does not allow same-day bookings, your Booking Engine will automatically adjust to the next available dates.
Should the guest change the check-in date on the Booking Engine to arrive today, the option to send an enquiry becomes available to them.
This allows you to review the same-day booking enquiry, giving you the option to accept the booking if you're able to accommodate the guest.
Note: The same-day booking enquiry feature only activates if:
- Your property is set to not accept same-day bookings.
- The potential guest selects today's date as their check-in date on the Booking Engine.
How guests make booking enquiries
Once a potential guests attempts to make a same-day booking (an your NightsBridge is set to not accept this), the 'Send Enquiry' banner will display.
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Once the guest has clicked on the 'Send Enquiry' button, the Enquiry form will display.
Guests will need to provide their:
- Preferred dates (these will autofill based on their original search dates)
- The number of guests
- Their contact information
- A message containing their request.
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How is the property notified of the same-day enquiry
Once the potential guest sends the enquiry, an email is sent to your property with the relevant information.
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In addition to the email, an sms is sent to your property with the booking enquiry information.
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How you view a booking enquiry on NightsBridge
Guidance on this topic is available in the tutorial, 'How to view a booking enquiry made on the Booking Engine'
Decide whether to accept the booking or offer alternative dates
Once the enquiry is received, you can decide to accommodate the same-day arrival request, put the guest on a waiting list, or offer alternative dates.
Manually capture the booking if you accept the booking
Guidance on this is available in the tutorial, 'How to add a booking to your calendar'