You might have a deposit policy where you require the guest to settle their account balance a certain number of days before arrival. NightsBridge can automatically send an email to the guest to make them aware of the balance and provide a link to make payment.
If you want to request payment for the balance of the accommodation a certain number of days before arrival, NightsBridge can automatically send a 3D secure credit card link to the guest.
This is available to anyone with a credit card gateway like PayBridge.
Our tutorial on how to update your bank details provides more information.
Aspects to note about this NightsBridge feature:
It's only available for properties using PayBridge or another connected payment gateway (Adumo Online, iVeri, DPO)
This feature is not available to properties using PayBridge Lite.
If you're interested in learning more about PayBridge, please click here.
You need to actively manage your payments in your NightsBridge calendar.
What this means is that, for this setting to work effectively, you need to make sure that you're managing your booking payments in the booking account.
For example, if you receive an EFT payment from a guest or channel, this payment must be manually captured on the booking to keep the account up to date.
If you do not keep the account balance updated, the guest will receive the incorrect balance due.
Search for our tutorial on 'How do I add a payment to a booking?' if you need guidance on this.
General conditions:
- The email will not be sent if the account is settled in full - i.e accounts with a zero balance (R0.00).
- This feature is not available for clients using a 3rd-party property management system (Semper, Innkeeper, ResRequest and others).
This is because NightsBridge does not have access to the guest account information on the 3rd-party PMS. - Once sent to the guest, the credit card link has a 3-day validity. This is to reduce the risk associated with having personal information available for an extended period.
Go to Communications & Notifications
- On the Home page, scroll down and click on Communications & Notifications, under My Property / My Business
Update Scheduled Mails
- Scroll down then toggle to say 'Yes' to 'Automatically send a payment link to collect balance before arrival'
- Enter the number of day(s) before arrival should the automated payment link email be sent.
- Click Save.
The Automated Payment link emails will only apply to PayBridge and Alternative Payment Gateways that can use the credit card link on NightsBridge.
Should you want the email containing the payment link to be sent automatically:
- Select toggle 'Yes' as the option next to 'Do you want a copy of this email?.
The property payment option must be set to either:
- 'Credit Card' or
- 'Both (Credit Cards & Bank/EFT)'
The feature will not work when the payment option is set to 'EFT only'.
A sample of the email sent to the guest.
The guest will receive the following email with a 3D secure link allowing them to settle the outstanding amount on the account.
Please remember that a Rand value must be outstanding for the accommodation, excluding any extras, in order for the email to be sent.
