A list of payment transactions processed via PayBridge, along with the status of each transaction is available on NightsBridge.
The transaction status will indicate whether the payment made was successful or if an error occurred.
Transaction can be tracked here regardless of whether you use an alternative payment gateway connected to NightsBridge.
This is, however, limited to transactions processed via NightsBridge, and not transactions processed directly via your payment gateway.
These are online transactions that are either automatically or manually processed using a credit card link on NightsBridge.
Navigate to Payments
You can reach the Payments page in two ways.
- From the Main Menu on the left, by clicking on 'Payments',
- or, you can navigate to payments from the Homepage by clicking on 'View Payments & Invoices'.
View the transactions and their statuses
A list of transactions for the current month will be displayed.
You can filter transactions by status. You can find step-by-step guidance by searching our tutorials for 'How to filter payment transaction statuses'.
Please note that some payment statuses may display for your property.
This depends on whether you use PayBridge, an alternative payment gateway or if you don't have a payment gateway connected to NightsBridge.
Should you be using an alternative payment gateway, the 'Status' cannot be provided, however, the 'Success?' column will display either 'Success' or 'Declined' message.
Status meanings
-
A - Authorised:
The payment has been authorised and will be included in the next payment batch. Once a transaction shows 'Authorised', the payment will be made to you at 12:00 (midday) on weekdays (Monday to Friday), excluding public holidays. -
W - Waiting:
The payment was successful and is waiting to be authorised. Authorisation can take up to 72 working hours. Please keep track of transactions on the 'Waiting' status. This transaction could update to a 'Hold' status and is not guaranteed to be authorised. -
H - Hold:
The payment is on hold. This could be due to a high-value transaction, a transaction where documents are required to authorise the transaction, or if the booking that was cancelled via the booking channel or manually by the property. -
D - Disputed:
This means the cardholder has disputed the transaction with their bank. This could indicate that the cardholder is not the person who made the booking. -
P - Paid:
The funds have been paid to your bank account. The timing of when the funds reflect in your bank account is dependent on which bank you use. -
R - Reversed:
The reversal was processed. With the exception of DPO (Direct Pay Online), all other payment gateways are able to process reversals directly via NightsBridge. -
No Status:
This can mean more than one thing:- You have entered credit card details by sending a credit card link to your guest or manually on the credit card link, but do not have a payment gateway connected to NightsBridge.
- The transaction was unsuccessful.Tutorials explaining the error messages displayed for failed transactions are available for PayBridge and alternative payment gateways.
- You use an alternative gateway so you see 'Success?' messages only.
Export the information to Excel
- You can export this information to an Excel spreadsheet to make it easier for reconciliation.
- Click on Excel to export the information.
