When a same-day arrival booking is made and the card payment is processed, an email is sent to alert you of the booking.
These are for bookings made and paid for on the same day as the arrival date.
These bookings have a higher risk of leading to chargebacks.
This tutorial will inform you of what to review when you receive this email.
If a payment has failed, please make sure you arrange payment before the guest checks in. NightsBridge cannot help getting payment for a failed transaction. You can follow these steps and make sure to generate a 3D secure link to send to your guest for payment.
Here is an example of the email sent from [email protected] when a card transaction has been processed for a same-day arrival booking:
Checks you can do to be safe
The email includes information on a few checks you can do to help spot potential credit card fraud and avoid chargebacks.
Tutorials providing more details are available.
Here are some links to guide you:
If you need to resend the PayBridge transaction slip to yourself, follow the steps in this tutorial.
Still need help?
Please contact NightsBridge as soon as possible if you need assistance with a suspicious payment.
You can find our contact details on the contact section of our website: https://site.nightsbridge.com/contact/.