Based on the way Expedia is structured, NightsBridge automatically updates many features in Expedia. We also update other features manually, once you tell us about the changes you've made.
In addition, there are some features which you need to manage directly on your Expedia Partner Central back office login.
We have listed the specific features based on their update method so that your information is kept accurate.
NightsBridge automatically updates these features in Expedia
These features update automatically in Expedia once your NightsBridge Setup has been changed.
- These features include:
- Occupancy Based Pricing (OBP). This is preferred as it will update all your rates for all occupancies in your room type.
- Rate Discounts: Basic
- Rate Discounts: Rate Grid
- Close outs
- Minimum stays
- Minimum stay call-off period. This is only effective from the day you Publish the change.
- Inventory changes on your calendar
- Minimum advance days setting
NightsBridge manually updates these features for you in Expedia
- If you change these features in NightsBridge Setup, please let us know so that we can get Expedia updated for you.
- These manual changes can take between 24-48 working hours to complete and are done during working hours.
- These features include:
- Meal plans
- Rooms
- Occupancy for room types
NightsBridge features which you need to manage directly on Expedia
These features do not update from NightsBridge Setup to Expedia.
- When you change this information in NightsBridge, please make sure you also update it in Expedia so that the information is always the same between the two systems.
- Errors which arise because information has not been updated can take up to 48 working hours to resolve if we need to send the issue to Expedia.
- These features include:
- Currency. If the currency is not the same, create an STO rate sheet for Expedia in the currency that Expedia uses for your property.
- Terms and Conditions
- Deposit/Cancellation policy
- Child policy and rates
- Room Type Names
- Payment settings (credit card only /credit card and EFT / EFT only)
- Additional amenities and facilities.
- Photos
- Promotion and Specials
Expedia does not have the option to add a cut off time (minimum advance hours) for when guests book. Expedia only allows minimum advance days.
Expedia provides useful tips and tutorials for properties on their website. These articles can help you manage the updates with them.