Expedia: How the connection works

Contact Details:

T: +27 (0) 80 016 1006
Expedia's Support option can be found at the top of your Expedia Partner Central dashboard - Use this to raise a specific query when needed.
Expedia's Help and Support option can be found on the left panel of your Expedia Partner Central dashboard - Use this to access their tutorials.

How to see if your property is live

Add or move photos around regularly to keep your content fresh.
Monitor your content page score to ensure your listing is in an optimal position as a higher score means a higher ranking.
Set up and manage your policies directly on Expedia.
Visit Expedia's Help and Support center to stay up to date with news and updates.
Contact Expedia to notify them of any "No Shows" to avoid paying commission for these.
Expedia accepts Campsite room types.

All bookings from Expedia are confirmed, real-time bookings. There is no booking enquiry option.

NightsBridge updates the adult rates only in Expedia. Single, per person and unit rates will be updated.
Rate discounts set up as basic deals in NightsBridge will update as a rate adjustment in Expedia.

New bookings will pull through to your NightsBridge calendar with the booking and guest details.
If a guest modifies or cancels a booking on Expedia, you will receive an email notification. Please use our tutorial on what to do if you get a booking modification email for more information on how this works.

All changes to bookings from extranets must be made on the extranet first to avoid availability issues.

You pay from 15% commission on bookings (includes VAT).
Expedia has multiple payment methods to best suit your needs and each has a slightly different process.
For more information please contact Expedia's Support team.
Virtual Cards
- Full payment is made and the card can be processed manually on the activation date.
- If you have a payment gateway linked to NightsBridge, the payment will automatically be processed on the day of activation.
Guest Credit Cards
- Card details are made available to you securely.
- If you are using a payment gateway through NightsBridge, the deposit will be processed based on your policy setup on our system. Any outstanding balance will need to be retrieved directly from the guest.
Payments by Expedia
- Expedia will take payment and transfer the amount to you.
Expedia will invoice you directly for the commission owed on bookings which you took payment for directly.
You can see these invoices in your Expedia account under the Payments Option.