BridgeIT Tutorials

Expedia: What to do now that you are live

Guest facing website: https://www.expedia.com

Account login link (keep your login details somewhere safe): https://www.expediapartnercentral.com/Account/Logon

Contact details:

  • T: +27 (0) 80 016 1006
  • Support option - Once logged into your Expedia account, find the hotel icon at the top of your dashboard.

What do YOU need to do now?

  • Add or move photos around regularly to keep your content fresh. (Find "Photos" under the "Property Details" option on the menu.)
  • Monitor your content page score to ensure your listing is in an optimal position - A higher score means a higher ranking. (Find "Overview" under the "Property Details" option on the menu.)
  • Setup and manage your policies directly on Expedia.
  • Visit Expedia's help and support center to stay up to date with news and updates. (Find "Fees, policies and settings" under the "Property Details" option on the menu.)
  • Contact Expedia to notify them of any "No Shows" to avoid paying commission for these.

Payments:

  • Expedia has multiple payment methods to best suite your needs and each has a slightly different process.
    For more information we suggest contacting Expedia's support team.
    • Virtual Cards: Full payment is made and the card can be processed manually on activation date unless you have a payment gateway linked to NightsBridge, where it will automatically be processed on day of activation.
    • Guest Credit Cards: Card details will be made available to you securely within your Owner's Login. If you are using a payment gateway through NightsBridge the deposit will be processed based on your policy setup on our system. Any outstanding balance will need to be retrieved directly from the guest.
    • Payments by Expedia: Expedia will take payment and transfer the amount to you.
  • Expedia will invoice you directly for commission owed on bookings that you took payment for directly, which you can view once logged into your Expedia account, in the Payments Option.
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