A list of payment transactions processed via NightsBridge Pay, along with the status of each transaction is available on NightsBridge.
The transaction status helps you see if the payment was successful or not. It also helps you track when the payment was done.
We pay out transactions 2 days from the date the payment was processed.
Transactions processed on:
- Monday - paid on Wednesday.
- Tuesday - paid on Thursday.
- Wednesday - paid on Friday.
- Thursday and Friday - paid on Monday.
- Saturday - paid on Monday.
- Sunday - paid on Tuesday.
We pay from our Netcash account. If you bank with another bank, it may take a few days to clear in your bank account.
Navigate to Payments
You can reach the Payments page in two ways.
- Click on the 'Payments & Invoices' tile on Home, or
- select 'Payments' from the Main Menu
View the transactions and their statuses
A list of transactions for the current month will be displayed.
Transactions can be filtered by status and by months.
You can find step-by-step guidance by searching our tutorials for 'How to filter payment transaction statuses'.
Status definitions
There is a process that happens when a transaction is successful.
Here is the process a successful transaction goes through before it is paid over to your bank account:
| Status | Definition |
|---|---|
| Waiting on Authorisation | This is the default status for every successful transaction. This status means we are waiting to add the payment to the next payment batch into your bank account. Please keep track of transactions on the 'Waiting' status. This transaction could update to a 'Hold' status and is not guaranteed to be paid into your bank account. |
| Authorised | The payment has been included in the next payment batch to your bank account. |
| Paid | The funds have been paid to your bank account. |
Other status definitions
| Status | Definition |
|---|---|
| Hold | The payment is on hold. This could be due to a high-value transaction, a transaction where documents are required to authorise the transaction, or if the booking that was cancelled via the booking channel or manually by the property. |
| Disputed | This means the cardholder has disputed the transaction with their bank. This could indicate that the cardholder is not the person who made the booking. |
| Reversed | The reversal was processed. With the exception of DPO (Direct Pay Online), all other payment gateways are able to process reversals directly via NightsBridge. |
| No Status | This could indicate a number of issues:
|
Using an alternative payment gateway?
- Payments done via NightsBridge Pay can be tracked via the Payments page on NightsBridge.
- Transactions can be tracked in the back office of the payment system you are using.
- Certain payment statuses may not display.
Export the information to Excel
This information can be exported to an Excel spreadsheet to assist when reconciling.
- Click on the 'Excel' button to export the information.
If you have not received your pay out, take a look at Why have I not received my pay out from NightsBridge for a booking