When a NightsBridge email goes missing, it can feel incredibly frustrating, but please don't worry, we are right here in your corner to help you track it down!
There are usually a few very common, easily fixable reasons why our emails might be playing hide-and-seek. Let's walk through these quick, stress-free checks together to make sure your inbox is wide open for our messages.
Sometimes, email providers get a bit over-protective and accidentally filter important emails into your Spam, Junk, or Trash folders.
- What to do: Take a quick peek in those folders to see if our message is waiting there. If you spot a NightsBridge email, simply mark it as "Not Spam" or "Safe Sender" so your email provider knows to send it straight to your main inbox next time.
Just like a physical postbox, if your digital inbox is completely full, your email provider will reject new incoming mail from everyone.
- What to do: Check if you have run out of storage space. If your storage is full, deleting some old, heavy emails or clearing your trash folder should free up the space needed to let new emails flow in again.
If there is a tiny typo in your email address within your NightsBridge settings, our emails won't know where to go.
- What to do: Double-check that your setup email addresses are spelled perfectly.
Occasionally, your email service provider might block emails from our domain before they even reach your folders.
- What to do: You can ask your email provider to "whitelist" us. Think of this as reserving a room for NightsBridge on your inbox's permanent guest list, so your mail server always welcomes our messages straight inside.
- Specifically, ask them to whitelist all emails coming from:
- @nightsbridge.com
- @nightsbridge.co.za
Whitelisting both the .com and .co.za versions of our address is the best way to ensure you never miss a vital update or a secure OTP code from our team.
If you are still not receiving our emails, please call us so we can take a look at this with you.
That's it! You're done!