NightsBridge Support can virtually assist you by remotely connecting to your computer.
This connection will allow NightsBridge Support to temporarily see your screen and virtually control your keyboard and mouse.
This information will guide you on downloading and using the remote desktop application, AnyDesk.
Remote Access
On Homepage, click 'Remote Access' under the heading Help.
Download AnyDesk
If you already have the application, you don't need to download this again.
Select 'AnyDesk for Windows' or 'AnyDesk for Mac' depending on your operating system.
Once you have done this, the application will download.
Depending on the web browser and operating system (Mac or Windows) you have, this process may be different.
Downloads could be automatically added to a downloads folder on the device you are using or your browser could be set to ask you where to save this.
You may see a pop-up message which telling you that the browser is blocking the site from opening a pop-up window. Allow this pop-up. Our team has made sure that AnyDesk is safe to download.
Provide the consultant with the AnyDesk Address
Once opened, AnyDesk will provide your with 'Your Address'. Provide this address to the consultant in order for them to request the connection with your computer.
Here is an example of AnyDesk and what displays once you have downloaded and opened it:
Accept the connection request
The consultant will use the AnyDesk address to request a connection with your computer.
A pop-up will appear on your screen
Click on 'Accept'
Once accepted, the consultant will be able to see your screen and control your keyboard and mouse.
Disconnect once done
Once done, click on 'Disconnect' to end the connection.
The consultant will no longer have access once you have disconnected.
