When a guest has a question about their reservation or you need to double-check if a payment has cleared, you shouldn't have to click through ten different screens to figure it out!
Your Booking and Payment Status page acts as your single source of truth. It brings all the most important details together in one easy-to-read view so you can find your answers instantly.
Here is a quick guide to exactly what you will find on this page:
How to access the page:
Simply click the 'View Booking and Payment Status' button next to any of your Recent Bookings (or whenever you are searching for a specific guest's details).
Once the page opens, it is broken down into a few handy sections:
Booking and Payment status information will appear for the particular booking
At the very top, you will see quick notification badges that give you an instant overview of the reservation. This tells you at a glance if a booking is perfectly fine, or if it has been Modified, Cancelled, Split, or Double-booked.
- Booking status with no notification badges.
- Cancelled and Removed booking notification badges.
- Modified booking notification badge.
- Split-leg booking notification badge.
- Double-booking notification badge.
This section covers exactly who is coming and what they booked. It includes the guest's contact details, their room, their meal plan, and the number of nights they are staying. If there are any extra charges (like cleaning fees or corporate allowances), they will be neatly broken down under the Booking Notes.
For total peace of mind, this section tracks every transaction on the booking. You can easily see if a payment is Authorised, successfully Paid, or if there is a hiccup like a Delayed payment, a Failed 3DSecure process, or a Reversal/Refund.
- Waiting for Autorisation
- Authorised
- Paid (with the transfer date)
- Reversal/Refund
- Payment on Hold
- Disputed payment
- 3DSecure process failed
- Delayed payment
While the Payment Status shows what the guest paid, the Payment Recon section breaks down the payment and lets you know which transfer this booking payment is included in.
If a guest has changed their dates or details, this handy section shows you the original booking information exactly as it was when it was first made. It is perfect for comparing what changed along the way!
