Recent updates
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How to remove a Note in Guest Chat
ArticleIf you want to delete a Note you recorded against a chat in Guest Chat, you can remove it.
How NightsBridge works Guest Chat Using Guest Chat as a property
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How to respond to a message in Guest Chat using quick replies
ArticleYou can use pre-saved templates as quick replies in Guest Chat for messages you send often instead of needing to retype the text.
How NightsBridge works Guest Chat Using Guest Chat as a property
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How to arrange your quick replies in Guest Chat
ArticleYou can group the quick replies you use most often in Guest Chat into a Most Used list to make it easy to find the reply you are looking for.
How NightsBridge works Guest Chat Using Guest Chat as a guest
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How guests are notified about new messages in Guest Chat
ArticleThe way in which guests are notified about new messages within a chat is different depending on whether they chose WhatsApp or WebChat to communicate with you.
How NightsBridge works Guest Chat Using Guest Chat as a guest
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How to cancel Guest Chat
ArticleYou can cancel your Guest Chat if you no longer want to use this feature.
How NightsBridge works Guest Chat Using Guest Chat as a property
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How to send a Guest Chat link to a guest for a manual booking
ArticleA Guest Chat link is sent automatically to guests for online bookings. If you want a guest to be able to use Guest Chat for a booking you captured manually, you will need to send them a chat link using the option in Guest Communication.
How NightsBridge works Guest Chat Using Guest Chat as a property
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How to know which booking and room a chat relates to in Guest Chat
ArticleThe NightsBridge Booking ID (NBID) and room associated with a chat displays in Guest Chat.
How NightsBridge works Guest Chat Using Guest Chat as a property
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What happens when a guest raises a dispute for their accommodation?
ArticleMost card issuing companies allow the cardholder to query a transaction on their statement. The cardholder has 180 days from check-in to query a transaction with their card holding bank.
Payment gateways PayBridge PayBridge fraud
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What to do if you receive a chargeback for a guest's accommodation
ArticleA chargeback happens once a transaction has been successfully disputed by the card-holder's bank. The card-holders bank charges back or reverses a credit card transaction Please look at our tutorial on what happens when a guest raises a dispute for their accommodation to find out more information if you need it.
Payment gateways PayBridge PayBridge fraud
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StayOver Guide: How it works
ArticleWorking with channels Local booking sites Other local booking sites