Recent updates
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How to move a booking to a different clients account
WorkflowIf the client responsible for paying the invoice changes, you need to update the new client in the booking.
How NightsBridge works Main accounts Modifying accounts
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How do I close an account?
ArticleThis Tutorial will explain the process of closing an account. This will be relevant if the account is not going to be invoiced for whatever reason (freebie bookings, etc.).
How NightsBridge works Main accounts Modifying accounts
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How to move a booking to a new account for the same client
ArticleYou may need to move a specific booking from one account to another, existing account for the same client. For example, if a client (e.g. a travel agent) wants a particular booking to be moved to the same account as another of their bookings so that the two bookings can be settled on the same invoice. Another example is if a booking is linked to the wrong account and you need to move it to the correct account.
How NightsBridge works Main accounts Modifying accounts
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How to change the guest on a booking
WorkflowIf the guest on a booking changes you update this in your calendar.
How NightsBridge works Bookings Changing bookings
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How to capture a refund
ArticleIf you need to refund a guest, we recommend you use the same payment method as when the guest paid you. If a guest paid you by EFT and you refund them by EFT, you need to update the guest's account manually to reflect the refund. Refunds done through your payment gateway update automatically in the guest's account in NightsBridge.
How NightsBridge works Main accounts Managing payments and corrections on guest accounts
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How to email a booking confirmation to your guests
ArticleThis tutorial will assist you to send an automated booking confirmation email to your guests. This is the same kind of email a guest would receive if they booked online on your booking form which can be on your website or on a booking channel.
How NightsBridge works Bookings Managing guest check-in and check-out
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How to change your login password
ArticleThis tutorial will guide you through the process of changing your NightsBridge login password.
How NightsBridge works Home Security and passwords
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How to match a payment received in your bank account from NightsBridge with the correct booking
ArticleYou can use the Payment Recon on NightsBridge to reconcile the payments you have received from NightsBridge with their corresponding bookings.
Payment gateways PayBridge Payment transactions on PayBridge
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TravelIT: How to download a voucher
ArticleTravelIT will send you an email with the voucher to process payment once a booking has been confirmed. Bookings are usually confirmed by TravelIT, within 24-36 hours of being made. Should you not receive the email, you can download the voucher as well.
Working with channels Corporate and leisure booking sites TravelIT
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How to update your Google My Business listing.
ArticleMost internet searches start on Google. Its therefore very important that you make sure your "Google My Business" listing is updated with the latest information and content. An updated Google My Business listing increases Search Engine Optimisation (SEO), potentially increasing traffic to your own website by more than 50%. Using Google Hotels also has the potential to drive bookings directly through NightsBridge.
Working with channels International booking sites Google Hotels