This tutorial will provide guidance when tracing payments from iVeri. Once you have downloaded your report from iVeri to use in the reconciliation, you will be guided on how to match a transaction from iVeri, with the corresponding on NightsBridge.
1. Download the iVeri Reconciliation Report by Acquirer Cycle
Log into iVeri BackOffice
-
Go to https://backoffice.nedsecure.co.za
- This is where you manage your iVeri service and view transaction reports.
-
Log in by entering your:
- User Group (the six digit number given to you by NightsBridge)
- User Name
- Password, and then,
- click on 'Login'.
Please note:
The User Group, User Name and Password are specific to your iVeri back office.
These login details are not the same as your NightsBridge BBID and password.
If you've misplaced your User Group, User Name and/or Password, please reach out to the NightsBridge Connectivity Team on:
- on +27 (0)87 943 6035
- [email protected]
If needed, our Connectivity Team will assist by contacting iVeri.
Download the required report
On iVeri Back Office you will need to:
- Go to reports on iVeri
- Select the correct Available Acquire Cycle
- for the required date
- Download (print) the reconciliation report
iVeri-specific support and guidance
Should you need assistance with navigating the iVeri Back Office, please reach out to their support team. They would be best equipped to guide you.
In addition, here is a downloadable version of the Enterprise BackOffice User Guide from iVeri:
Open the iVeri Reconciliation Report
Open the report downloaded from iVeri Back Office.
Take note of the
- merchant reference, and
- transaction amount
- Do not close the iVeri Reconciliation Report
- Rather minimise it
2. View the transaction on NightsBridge
Guidance on viewing transactions is available in our tutorial, How to identify the status of payment transactions.
3. The two transaction items will match
On the iVeri Reconciliation Report by Acquirer Cycle, the:
1. merchant reference, and
2. amount of the transaction
will match the:
3. payment ID, and
4. amount
for the same transaction displayed on the on the Transactions tab on the Payments page on NightsBridge.
