How to track payments you have received from iVeri and how to match them up with the correct bookings.
Open your internet browser
Access you preferred internet browser. This could be Google Chrome, Microsoft Edge, Firefox or Safari.
Go to the iVeri back office
This is where you can manage your iVeri service and view transaction reports.
This link will open the Iveri back office login page: (https://backoffice.nedsecure.co.za)
Enter the login details for your Iveri back office
Enter your User Group (the six digit number given to you by NightsBridge, e.g. 254073), User Name and Password and then click on Login.
Please note:
The User Group, User Name and Password are specific to your iVeri back office.
These login details are not the same as your NightsBridge BBID and password.
If you do not have your User Group, User Name and/or Password, please contact NightsBridge on +27 (0)87 943 6035 to request the login details for your iVeri back office.
Go to Reconciliations and select Print Report
Click on Submit
The correct drop-down menu options will be pre-selected for you.
Leave the selections as is and click on 'Submit'.
Select the correct Available Acquire Cycle
The correct drop-down menu options will be pre-selected for you.
Choose the Available Acquire Cycle.
In this example, the code 60305 shows payments made for 2016-03-05.
So if you want to trace a transaction which appears on your bank statement dated 2016-03-05, you would select the Available Acquire Cycle with the code 60305.
Select "Open with" and click on OK
The iVeri Reconciliation Report will open
Take note of the Merchant Reference and transaction amount
Do not close, but rather minimise the iVeri Reconciliation Report and keep the PDF document open at the same time so that you can refer back to it.
Return to your internet browser which should still be open but minimised on the taskbar of your computer.
Open a new tab in your internet browser
DO NOT CLOSE the iVeri back office. Keep it open at the same time so that you can refer back to it later.
View transactions on NightsBridge
Search for our tutorial called 'How to identify the status of payment transactions' for guidance on how you can search for payment transactions.
The two transaction items side-by-side
The Merchant Reference and Amount of the transaction on the iVeri Reconciliation Report will match the Payment ID and Amount of the same transaction on the Transactions tab on the Payments page.
