While NightsBridge syncs your Booking.com reservations automatically onto your calendar, there are times when you might need to check details directly on the Booking.com Extranet, whether that is to view guest messaging, request a booking modification, or handle a no-show.
Here is a quick, friendly guide to locating any reservation on your Booking.com Extranet in just a few clicks.
1. Step 1: Open your reservations tab
Log into your Booking.com Extranet.
- Click on the Reservations tab in your main navigation menu.
2. Search for your guest's booking
- Adjust the date filter and date range to locate the relevant booking window.
- Click More filters if you need to narrow down your search even further.
- Click Show to generate your search results.
Click on the guest's name in the results list. This will open their full reservation details page in a new tab.
3. Review and manage the reservation
From the reservation details page, you can:
- View guest contact information and add internal property notes.
- Request booking modifications or date changes.
- Mark a booking as a No show or flag credit card details as Invalid if needed.
Two handy things to keep in mind:
- Credit card security: If you use an online credit card gateway that processes payments on your behalf, credit card details can only be viewed once on the Extranet for security reasons.
- Guest messaging: Booking.com provides an anonymous, protected email address for each guest. Any emails sent to this address are automatically routed straight to your Extranet inbox.
