You may have a deposit policy that requires the guest to settle the account balance a certain number of days before arrival. NightsBridge can automatically send an email to the guest to make them aware of the balance and provide a link to make payment.
If you want to request payment for the balance before arrival, NightsBridge can automatically send a 3D-Secure credit card link to the guest/booker.
This is available to all NightsBridge clients using an online payment gateway, like NightsBridge Pay.
Feature specifics to note:
Please note: This feature is not available to NightsBridge Pay Lite users.
| Feature condition | Information |
|---|---|
| Available for properties using a connected online payment gateway. |
|
| Booking payments need to be managed on NightsBridge. |
|
| Airbnb |
|
| Booking.com |
|
Not keeping the booking account up to date will result in an incorrect balance being provided to the guest.
Search for our tutorial on 'How do I add a payment to a booking?' if you need guidance.
General conditions:
- The email will not be sent if the account is settled in full - accounts with a zero balance (R0.00).
- This feature is not available for clients using a connected 3rd-party property management system (Semper, Innkeeper, ResRequest and others).
Since NightsBridge does not have access to the guest account information on the 3rd-party PMS, this feature is unable to function in this scenario. - Once sent to the guest, the credit card link has a 3-day validity. This is to reduce the risk associated with having personal information available for an extended period.
Select 'Notifications & Alerts'
- Click on your Property Menu
- Select 'Notifications & Alerts'
Update the Scheduled Emails
- Click the toggle to change it to 'Yes' at the 'Automated Payment Link' setting.
- Toggle to 'Yes' or 'No' if you want to receive a copy of the email sent to the guest.
- Enter the number of days before arrival the automated payment link email should be sent.
- Click 'Save'.
The Automated Payment link emails will only apply to NightsBridge Pay and Alternative Payment Gateways that can use the credit card link on NightsBridge.
Should you want a copy of the email containing the payment link to be sent automatically:
- Select toggle 'Yes' as the option next to 'Do you want a copy of this email?.
Note! The property payment option must be set to either:
- 'Credit Card' or
- 'Both (Credit Cards & Bank/EFT)'
This feature will not function when a property is set to only accept EFT payments.
Email sample
The following email, containing a 3D-Secure payment link will be sent to the guest. This allows the guest to settle the outstanding balance on the account.
Please remember that a Rand value must be outstanding for the accommodation, excluding any extras, in order for the email to be sent.
