Recent updates
-
Cybersource/Barclays - How to apply
WorkflowCybersource is Barclays' merchant facilitated payment gateway. It acts as a software gateway in front of the Barclays credit card division.
Payment gateways Alternative payment gateways Cybersource/Barclays
-
How do I track payments made from iVeri?
ArticleThis lesson will show you how to track which payments you have received from iVeri and how to match them up with the correct bookings.
Payment gateways Alternative payment gateways iVeri
-
How to initiate a chat with a guest
ArticleYou can manually initiate a chat with your guest.
How NightsBridge works Guest Chat Using Guest Chat as a property
-
How to open Guest Chat
ArticleYou can use Guest Chat on your computer or log into into NightsBridge via your browser on your mobile device. The Guest Chat feature is not available on the NightsBridge mobile application.
How NightsBridge works Guest Chat Using Guest Chat as a property
-
Why join Booking.com?
ArticleBooking.com is currently the world's largest online travel agency, and the platform delivers a large percentage of bookings to the NightsBridge client base. In fact, more than 1.5 million room nights are booked worldwide on Booking.com every single day. If you want more online visibility and bookings, you should join Booking.com.
Working with channels Booking.com Set up in NightsBridge
-
Prepayment Policies on Booking.com
ArticleIn order to show the correct information on Booking.com to match your payment gateway settings on NightsBridge, you need to set a prepayment policy on Booking.com.
Working with channels Booking.com Booking.com payments
-
Online payments with Booking.com: Pay Now vs Pay at the property (Pay later)
ArticleWhen you are opted in for Online Payments by Booking.com guests will see the option to either "Pay now" or "Pay at the property" (pay later).
Working with channels Booking.com Booking.com payments
-
How do I Modify a Reservation on the Booking.com Extranet?
ArticlePlease note: Due to the Extranet XML connection which only allows data to be passed to us just once upon the guest making the initial Booking. The connection does not allow data to go back and forth thereafter such as updating your calendar automatically if a modification or cancellation is made. This is why Nightsbridge will notify you via email or SMS if a change is made with a note to manually update. Also if your guest request cancellation or changes their Booking directly with you then you will need to request they make the changes directly on Booking.com, this is because changes need to be approved.
Working with channels Booking.com Booking.com bookings
-
How to view and download NightsBridge invoices and statements
ArticleNightsBridge invoices and statements are available for download directly on NightsBridge. These invoices and statements are generated by NightsBridge for the service fees charged to you as the establishment.
Your NightsBridge Account Managing your NightsBridge Account Managing statements and invoices from NightsBridge
-
How to view arrivals and departures for the day
ArticleYou can view which arrivals and departures are due on the current day in Quick View. This can help you with your preparations for check-ins and check-outs.
How NightsBridge works Bookings Managing guest check-in and check-out