Here are some important things to note about using our NightsBridge Pay products (including NightsBridge Tap), and the T&Cs you must agree to in order to use a NightsBridge Pay or Tap product.
1. Payouts and Bank Details
Payouts refers to how you get paid by NightsBridge for guests payments processed through the NightsBridge system.
1.1 All guest payments processed through NightsBridge will be paid out to your nominated bank account within the settlement period you have selected.
1.2 Standard or Default payout time is within 2-3 working days.
1.3 Scheduled payouts (weekly/monthly) will not shift for public holidays; they will be processed in the next cycle.
1.4 Updating your bank details pauses payouts until new details are verified with a bank confirmation letter.
2. Payment Processing and Collection
2.1. Online Payments (if applicable)
2.1.1 When a guest books online and enters their card details on the NightsBridge booking form, the payment is processed via 3D secure and charged immediately.
2.1.2 Virtual card payments are processed on activation dates set by channel partners.
2.1.3 Secure payment links can be generated to collect balances or retry failed payments (Full NightsBridge Pay only).
2.1.4 NightsBridge Pay can only be used to process payments for accommodation and direct extras.
2.2. In-Person Payments - NightsBridge Tap (if applicable)
2.2.1 NightsBridge Tap allows card-present transactions via Android Mobile devices owned and maintained by the Client.
2.2.2 NightsBridge Tap can only be used to process payments for accommodation and direct extras.
3. Payment Suspension and Reversals
3.1 Payments may be withheld pending an investigation and submission of verification documents.
3.2 Payments for cancelled bookings will be put on hold and the property will be notified.
3.3 NightsBridge reserves the right to reverse payments if fraud is suspected, or if payment is not for accommodation and direct extras.
3.4 Payouts may be suspended if there are outstanding balances.
3.5 Refunds need to be processed to the card used for the original transaction and will incur processing fees.
4. Chargebacks and Disputes
Chargeback refers to a dispute raised by a card holder with their bank to reverse a payment.
4.1 A chargeback may be requested by the cardholder within 180 days from arrival.
4.2 Payments authenticated with 3D Secure cannot be charged back for fraud.
4.3 Booking.com bookings not paid via virtual cards lack 3D Secure and carry higher fraud risk.
4.4 In the event of a chargeback, the full amount (including fees) must be repaid.
4.5 If funds are held in your account, they may be used to cover chargebacks.
4.6 Virtual cards can also be disputed if the incorrect amount was processed, or if a booking was cancelled and a refund was agreed upon with the channel.
Important: Internal cancellation/no-show policies are not recognised by banks during disputes.
5. Authorisation Documentation
If a payment was not authenticated via 3D Secure, the following must be done when the guest checks in:
5.1 Print the payment slip and obtain the cardholder’s signature.
5.2 Verify the cardholder’s ID and credit card.
5.3 Keep a copy of the ID and payment notification for 180 days from arrival.
6. Change of Ownership
Change of ownership refers to both the ownership of the accommodation and its operations, which may affect the management of the associated NightsBridge account and services.
6.1 Notify NightsBridge in writing of any ownership change.
6.2 Payment services are non-transferable. New owners must apply and sign new agreements.
6.3 Previous owners remain liable for chargebacks and fees unless agreed otherwise in writing.
7. Termination
Termination refers to the cancellation of the NightsBridge Pay services, whether by the account holder or by NightsBridge, or the closure of your accommodation business.
7.1 To cancel your NightsBridge Pay or Tap service, written notice is required.
7.2 You remain liable for any refunds, fees, or chargebacks incurred before or after cancellation.
7.3 If closing your business, all upcoming bookings must be refunded.
7.4 NightsBridge may terminate services with notice at any time for misuse or non-compliance.
7.5 Termination does not release either party from prior obligations.
7.6 NightsBridge may reactivate profiles to recover funds.
7.7 Post-cancellation chargebacks must be refunded via EFT.
8. Modifications to Terms
8.1 These terms may be updated due to service or operational changes.
8.2 Continued use of any NightsBridge Pay service indicates acceptance of the latest version.
8.3 Fee changes will be communicated prior to being implemented.
9. Liability and Indemnity
Refers to the responsibilities accepted by the account holder or signatory when using NightsBridge Pay, including financial accountability for any losses, fees, or obligations related to transactions.
9.1 The signatory confirms being the authorised individual, or having authority to accept these terms on behalf of the individual or legal entity (e.g. a Company or Trust).
9.2 NightsBridge is not responsible for damages caused by guests. This remains between the property owner and the guest.
9.3 If NightsBridge is unable to recover costs incurred through credit card transactions (e.g. chargebacks, card processing fees), the signatory agrees to accept personal financial liability.
10. Acknowledgement
By accepting these Terms and Conditions, the Client acknowledges that they have read, understood, and agreed to comply with all provisions related to:
10.1 Online and In-Person Payments
10.2 Security and Legal Compliance
10.3 Financial Responsibility and Dispute Management
Card processing fees are charged per transaction and are VAT exclusive. Fees may change if adjusted by the bank or in accordance with operational requirements.
Online Payment Fee Structure:
- Local Visa/Mastercard (3D Secure): 2.75%
- Local Visa/Mastercard (non-3D Secure): 2.95%
- International Visa/Mastercard: 3.25%
- Virtual cards: 3.98%
- American Express: 3.25%
- Diners: 4%
- Payout fee: R3.00 per transfer
Note: All fees are VAT exclusive. Card processing fees are non-refundable in the event of a transaction reversal or cancellation.
Card processing fees are charged per transaction and are VAT exclusive. Fees may change if adjusted by the bank or in accordance with operational requirements.
In-Person Tap & Pay Fee Structure (Card Present):
- Visa/Mastercard (Domestic): 2.4%
- Visa/Mastercard (International): 2.95%
Note: All fees are VAT exclusive. Card processing fees are non-refundable in the event of a transaction reversal or cancellation.