Cache and Cookies are files and bits of information (data) that your browser stores to make it easier (and faster) for the browser when you revisit a site again. While this may help your browser reopen regularly visited websites quickly, this stored data certainly can interfere with how your internet browser responds to a website. Often this stored data has a conflict with the new information the website is trying to process.
A solution to many common internet browsing issues and errors can be resolved by simply clearing the browsers cache and cookies.
Guidance on how to clear the cookies and cache on your internet browser is available below.
Depending on the internet browser you're using, click on the appropriate option.
1. Click the Tools menu (three stacked dots in the upper-right corner).
2. Select (click on) 'Delete browser data' from the drop-down menu.
3. Browser history may already be selected by default. There is no need to clear this for this process. Deselect (untick) 'Browser history' should you not want to clear this.
4. Click 'Delete data' to clear the cookies and cache.
- If you're using Google Chrome on a Windows computer, close (all open Chrome windows) and re-open Chrome to save your changes.
- If you're using Google Chrome on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
1. Click the Tools menu (three stacked bars in the upper-right corner).
2. Select (click on) 'History' from the drop-down menu.
3. Select (click on) 'Clear recent history' from the drop-down menu.
The default is set to only clear the cookies and cache from the last hour. The best would be to clear everything.
4. Click on the drop-down next to 'When:'.
5. Select 'Everything' from the drop-down menu.
6. History may already be selected by default. There is no need to clear this for this process. Deselect (untick) 'History' should you not want to clear this.
7. Click 'Clear' to clear the cookies and cache.
- If you're using Firefox on a Windows computer, close (all open Firefox windows) and re-open Firefox to save your changes.
- If you're using Firefox on an Apple computer, go to the Firefox menu on the top menu bar and select 'Quit' for the changes to take effect.
1. Click the Tools menu (three-dotted line in the upper-right corner).
2. Select 'Settings' from the drop-down menu.
The Settings page will open.
3. Click the Settings menu (three stacked bars to the left of 'Settings').
4. Select 'Privacy, search and services' from the drop-down menu.
Scroll down to the section titled 'Delete browsing data'.
5. Click on the button 'Choose what to clear'.
A pop-up window will appear.
The default is set to only clear the data from the last hour. The best would be to clear everything.
6. Click on the drop-down below to 'Time range'.
5. Select 'All time' from the drop-down menu.
8. Browser history and Download history may already be selected by default. There is no need to clear these for this process. Deselect (untick) 'Browser history' and 'Download history' should you not want to clear this.
9. Click 'Clear now'
Close Microsoft Edge completely (all open Edge windows) for your changes to take effect.
Unable to obtain screenshots - Internet Explorer is decommissioned and not available for use on Windows 10.