We know how important it is that your funds reach the right place safely. That is why your banking details are carefully protected on our system. If you ever need to change the account that receives your guest payments, we have a secure, straightforward process to help you update your details while keeping your property's money completely safe.
This process will involve:
- updating the banking details on your NightsBridge system, and then
- sending the corresponding bank account confirmation letter to our Financial Operations team.
Here is how to update your banking details:
1. Open your payment settings:
Simply click to drop down your Property Menu, select 'Payment & Banking'
And then click on 'Banking Details'.
2. A quick security check:
Because banking details are sensitive, the system will ask to verify it is really you.
- Select how you would like to receive your One Time Pin (OTP) and
- click 'Generate Code'.
Once it arrives, just pop the pin into the space provided.
Click 'Go'.
3. Make your changes:
You can now:
- safely update your banking information in the required fields.
- Once everything looks perfect, click 'Save'.
What happens next? (The payment pause)
To protect your business from unauthorised changes, the system will temporarily pause payments to your property the moment you update your details. You will automatically receive an email from us asking for a bank account confirmation letter so our Financial Operations team can verify the new account.
How to get your payments unpaused:
You can easily grab a bank account confirmation letter from your banking app or your nearest bank branch.
- Just compose an email to [email protected].
- Attach your confirmation letter and be sure to include your property BBID in the email so we know exactly who you are.
Once our team confirms the letter matches your new details, we will lift the pause and your payments will flow normally again!