NightsBridge makes it possible to view and reply to Booking.com guest reviews The Integrations section of the Home page In this tutorial, we will explain how to respond to a review from a guest who has made a booking on Booking.com from the NightsBridge Homepage.
Find Extranet Features
Click 'Extranet Features' found under the heading 'Integrations'.
Guest Reviews
- Click on the 'Guest Reviews' Button.
- Click on 'Select Property'.
Once you click on the property it will open the Booking.com reviews just below.
Read and reply to your reviews
Your reply to guest reviews will be submitted to Booking.com.
You can search for our tutorial called 'Managing Online Reviews across platforms' for some tips on responding to reviews.
Here are some links to help from Booking.com on this topic:
NightsBridge stores past guest reviews which have already been replied to in Guest Reviews on NightsBridge. These are greyed out to indicated that replies have already been sent these reviews.